1. Introduction

Welcome to Eastern Cape Travel Stays (“we”, “our”, “us”).

Eastern Cape Travel Stays is an online platform that connects users (“you”, “guest”) with accommodation providers (“hosts” or “property owners”) across the Eastern Cape and surrounding regions.

By accessing our website and making a booking, you agree to be bound by these Terms & Conditions.

2. Nature of Service

Eastern Cape Travel Stays acts solely as a booking and discovery platform.

• We do not own, manage, or operate the listed properties
• Each accommodation is independently owned and operated
• The delivery of the stay experience is the responsibility of the property owner

We facilitate the booking — we do not control the stay itself.

3. Booking Process

• All bookings are subject to availability confirmation
• A booking is only confirmed once payment has been successfully processed
• Upon confirmation, you will receive:
  • Booking details
  • Property-specific instructions
  • Relevant contact information

4. Property-Specific Terms

Each property listed on our platform may have its own:

• Cancellation policies
• Check-in / check-out times
• House rules
• Damage policies

By booking a property, you agree to both:

1. These platform Terms & Conditions
2. The specific terms set by the property owner

In the event of a conflict, the property-specific terms will apply to the stay itself.

5. Payments

• Payments are processed securely via integrated payment providers
• Full or partial payment may be required depending on the property
• Pricing is displayed in South African Rand (ZAR) unless otherwise stated

Eastern Cape Travel Stays may collect payment on behalf of the property owner.

6. Cancellations & Refunds

Cancellation and refund policies are determined by the individual property.

• Requests for cancellations or changes must be submitted in writing
• Refund eligibility is subject to the property’s cancellation policy

Eastern Cape Travel Stays will assist with communication, but:

• Final decisions are made by the property owner

7. Changes & Modifications

• Properties reserve the right to modify bookings due to operational reasons
• In such cases, reasonable alternatives or solutions will be offered

8. Guest Responsibilities

By booking through our platform, you agree to:

• Provide accurate booking information
• Arrive on time and adhere to check-in requirements
• Follow all property rules and guidelines
• Respect the property, staff, and surrounding environment

Any damages or violations may result in additional charges from the property.

9. Liability Disclaimer

Eastern Cape Travel Stays is not liable for:

• Injury, loss, or damages during your stay
• Service failures by the property owner
• Delays, cancellations, or operational issues at the property
• Any indirect or consequential losses

All responsibility for the accommodation experience lies with the property owner.

10. Third-Party Services

Some properties may offer additional services (e.g. activities, transfers, meals).

• These services are provided by third parties
• Eastern Cape Travel Stays is not responsible for their delivery

11. Platform Use

You agree not to:

• Misuse the website
• Attempt fraudulent bookings
• Disrupt platform functionality
• Use the platform for unlawful purposes

We reserve the right to suspend or restrict access if misuse is detected.

12. Intellectual Property

All content displayed on Eastern Cape Travel Stays, including but not limited to text, branding, logos, website design, and platform structure, is owned by or licensed to Eastern Cape Travel Stays and is protected by applicable intellectual property laws.

Images and media displayed on the platform may be:

• Owned by Eastern Cape Travel Stays, or
• Provided by property owners, partners, or third parties with permission for use on the platform

By listing a property or providing content, property owners grant Eastern Cape Travel Stays a non-exclusive, royalty-free licence to use, display, and distribute such content for the purposes of marketing, promotion, and facilitating bookings on the platform and associated channels.

Eastern Cape Travel Stays does not claim ownership of third-party content but is authorised to use it as provided.

Users may not copy, reproduce, distribute, or use any content from this website without prior written consent from the relevant rights holder.

Privacy Policy

13. Data Collection

We collect personal information necessary to process bookings, including:

• Name and surname
• Contact details (email, phone number)
• Booking details
• Payment-related information

14. Use of Information

Your information is used to:

• Process and manage bookings
• Communicate booking details
• Improve our services
• Provide customer support

15. Sharing of Information

We may share your information with:

• Property owners (to facilitate your stay)
• Payment providers
• Service providers assisting with operations

We do not sell your personal data.

16. Data Security

We implement reasonable measures to protect your data.
However, no online system is completely secure, and users share information at their own risk.

17. Cookies

Our website may use cookies to:

• Improve user experience
• Track usage and performance
• Personalise content

You can disable cookies in your browser settings.

18. Marketing Communication

By using our platform, you may receive:

• Booking-related communication
• Occasional promotional content

You can opt out of marketing communications at any time.

19. Changes to Terms

Eastern Cape Travel Stays reserves the right to update these Terms & Conditions at any time.

Updated versions will be published on the website and take effect immediately.

20. Governing Law

These Terms & Conditions are governed by the laws of South Africa.

21. Contact Information

For any queries or support, please contact:

 info@easterncapetravel.com
 082 921 9614